![]() By principle, clients should not receive products with defects done by the manufacturer. At first, F&B just said it was simply cosmetic and no one would see it anyway (which was also their reasoning for the inherent ring issue, both occuring on the underside/inner ring). F&B left deep scratches in the inner ring), and F&B was going to make me pay for shipping it back AGAIN to fix their own mistake. My ring was damaged during this routine inspection upon receipt (e.g. ![]() it might be more efficient to go to a local jeweler). The website lists a warranty that covers polishing and cleaning, but do note that you have to pay for shipping both ways and it takes up to a month (e.g. the inherent product defect that ultimately could not be fixed- as it already passed their quality inspection for sales, and for warranty-covered cleaning and polishing). The staff is helpful and warm in their responses, yet misguided me to their insurance provider three times on issues that were ultimately the responsibility of F&B (e.g. ![]() Please feel free to reach out to us if you need any further assistance and we’ll be happy to assist you. We apologize if we did not meet your standards. For your convenience, we emailed you a few very fair solutions to the issue. We disclose this information in our return policy and many jewelry companies have the same terms due to the inability to size a full eternity setting. This does not allow a professional jeweler to size the ring without altering the original “look and feel” of the setting.Īs a result, our full eternity rings are not an item that can be returned. What this means is that the design of the setting goes all the way around at 360 degrees. Please check your emails and or “spam” folders in case it was filtered there.Īlthough we do offer returns on most of our pieces, your item was purchased as a "full eternity” band. ![]() We even sent you a photo of it measured on a ring mandrel for your convenience. Per our records, your full eternity band was made to the size requested. Our multi-level inspection process is quite meticulous and it must be approved from design to manufacturing to quality control prior to shipping the final product to our customers. However, we want to reassure you that we made your ring at your specific ordered size. It is at the narrow intersection of intent, design, and craftsmanship where the magic of diamond light performance fully materializes.We understand that you are upset about the sizing issue. Outstanding quality does not happen by accident. But the most precious gem on earth deserves an approach that makes no compromise in pursuit of all the beauty that can be brought out. They also require more of the original rough to be polished away, reducing yield and increasing cost. Diamonds crafted to exacting tolerances require more time and skill to produce. The design and execution of the cut will determine the net result of the complex interplay between the facets, the light source, and observer. Proper proportioning, symmetry and optical precision are all critical in maximizing the beauty of a faceted diamond. While clarity and color are inherent properties of nature, the quality of the cut, which is entirely determined by man, determines how much of that natural potential will be realized. Pure crystallized carbon – Diamond – has tremendous potential for brilliance and fire. ![]()
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